Refund policy

Return & Refund Policy

Last updated: 2026

Thank you for shopping at NAKED. We are committed to providing a transparent and fair return and refund process for all our customers in the United States.

Return Period

You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, unopened, intact, and in its original packaging. Returns that do not meet these criteria may be refused at our discretion.

Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards
  • Custom-made or personalized products
  • Discounted final-sale items
  • Promotional clearance products

Return Shipping

Customers are responsible for paying the return shipping costs unless the item received is defective, damaged, or incorrect. In these cases, please contact us at VeronicaAlvez633@gmail.com with photo evidence within 7 days of delivery for verification.

Processing Returns

Upon receipt, we will inspect the returned merchandise. If the return is approved, we will process your refund to the original payment method within 5–10 business days. The final credit timing depends on your payment provider.

Cancellations

Orders may be canceled within 12 hours of placing them. After this period, cancellations cannot be guaranteed. To request a cancellation, please contact us immediately at VeronicaAlvez633@gmail.com.

Shipping Times & Fees

Standard order processing time is 1-3 business days. Shipping typically takes 7-12 business days.

Shipping fees are calculated and displayed at checkout based on your shipping preferences.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please notify us within 7 days of delivery with clear photos of both the product and packaging. We will cover the return shipping costs and provide a full refund, replacement, or partial compensation based on the situation.

If you have any questions or need assistance with your return or refund, please contact our customer service at VeronicaAlvez633@gmail.com.